MME gets ISO certification for resolving complaints, customer satisfaction
- 3 years ago
Represented by the Customer Service Department and the Unified Call Center, the Ministry of Municipality and Environment (MME) received the ISO/10002/2018 certificate for resolving complaints and customer satisfaction.
The Ministry met all the necessary requirements to obtain it, within the framework of the Ministry’s vigorous pursuit to provide services of high quality and efficiency.
On this occasion, Director of the Customer Service Department and the Unified Call Center at the MME, Hamad bin Ahmed Al Mohannadi said that the certification reflects the commitment of the MME regarding its quality policy and ensuring the implementation of its mission, vision and strategy.
He also explained that the ISO/10002/2018 system provides the required satisfaction for customers by resolving issues and enhancing the ability to plan, design, develop, maintain and improve the service as well as encourage employees to strengthen their behaviours and skills.
Source: The Peninsula Qatar
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