Ooredoo, Qatar’s leading telecommunications operator, has announced its engineers have resolved network issues which occurred while upgrading the main server, and led to an outage recently and affected mobile services to customers. 

Ooredoo issued a video address to customers in which CEO Sheikh Mohammed Bin Abdulla Al Thani explained the reason for the service interruption, and reassured customers its engineering teams had both identified and fully resolved the issues that led to the outage, and were closely monitoring networks to ensure continuation of service.

Due to the failure of a main server while conducting the upgrade, many customers found themselves unable to access their mobile services. Engineers attended both the affected main server and the relevant sub-servers and worked around the clock to both identify the source of the problem and complete the necessary works to get the network back up and running again as soon as physically possible. 

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Our CEO talks about the recent network outage and compensation for the inconvenience.#Ooredoo pic.twitter.com/JF7xmO0qSB

— Ooredoo Qatar (@OoredooQatar) November 12, 2020

Sheikh Mohammed Bin Abdulla Al Thani, CEO of Ooredoo Qatar, said: “I would like to offer my apologies on behalf of all Ooredoo employees to our valued customers for the problems that occurred over the past few days, which affected mobile services. We realise how communication has become a cornerstone of our lives, and that’s why we worked hard, day and night, and didn’t settle until the issue was resolved once and for all, by the grace of Allah.”

Sheikh Mohammed also confirmed, as a gesture of thanks to Ooredoo’s valued customers for their patience and loyalty during this time, its postpaid customers – Shahry, Qatarna, and Data plan) – will have 50% of the monthly charge removed from their November bill, while Hala customers have been given 500 Flexi points they can use until the end of November.